The Hazardous Waste Service

UX Design | Design Thinking | Researcher | Prototyping


We ran a Discovery and Alpha looking at the Welsh hazardous waste management systems and waste exemptions processes. I created and held design workshops to unearth internal knowledge, test existing assumptions, and guide decision-making, as well as rapidly prototyping ideas to test with users.

Alongside the project work I created webinars and workshops to educate the wider NRW on the agile and the UCD approach to guide the organisations journey to empower and enable multi-disaplinary teams.

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